Our intranet launched, but nobody keeps it useful

I started the day in the usual stand-up where leadership pulled up the intranet analytics and asked why page views were still flat months after launch. Everyone looked at me.

By mid-morning I was back in the homepage editor, swapping out the news post that had been sitting there since before the last reorg. I spent twenty minutes chasing the right person in HR for the updated policy document, only to discover three different versions floating around in Teams and SharePoint.

The small win came when I finally got finance to agree on one canonical link for the expense policy and updated the navigation so it actually pointed to the right place. One less “where do I find the expenses form?” message in the general channel.

The painful part is the rest of the day. Every time someone drops a question in Teams for something that should be obvious on the intranet, I feel the same knot in my stomach. I can edit pages and fix broken links, but I can’t decide what content should live where or who owns keeping it current. That decision sits with HR, comms, finance, and operations — and none of them have review dates or publishing rhythms assigned.

What I wish existed is a simple operating rhythm where owners are named, stale pages get flagged automatically, and the intranet stays useful without me having to play detective and project manager every single week.