Microsoft adds real-time voice support to Copilot Studio agents
Microsoft released a detailed guide for managing real-time voice agents in Copilot Studio. The feature reached general availability in North America, with initial deployments focused on Dynamics 365 Contact Center. The guide covers build access, data connectivity, and scaling instructions. Language support and additional regions remain on the roadmap for later expansion.
Before this update, voice interactions sat in a separate product lane with limited integration into everyday M365 tools. Most teams treated voice agents as experimental or reserved for contact centres. Now the capability sits inside the same Copilot Studio environment users already struggle to govern for text prompts. The risk is that organisations will chase the new voice feature while basic data controls for existing Copilot remain incomplete.
Analysis
Voice agents are a distraction until your team can prove it governs the text version safely. Spend the next half hour checking which SharePoint sites and mailboxes Copilot can already reach through Purview.
Citation
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