Microsoft adds Copilot-powered FAQ web part to SharePoint
Microsoft has released a preview of a new FAQ web part for SharePoint that uses Microsoft 365 Copilot to draft and update answers. The tool allows site owners to connect specific documents and data sources to an AI agent, which then generates responses to common employee questions. Before answers go live on the intranet, administrators must manually review and approve the AI-generated text. The feature is currently in preview for worldwide and GCC tenants, with general availability expected later in 2026. To use the web part, organisations must hold active Microsoft 365 Copilot licenses. Microsoft previously marked this feature as launched by mistake, but it remains strictly in the testing phase.
Until now, maintaining an intranet FAQ meant manually updating static text blocks every time an HR policy changed or a new IT process rolled out. When the single IT administrator inevitably fell behind on these updates, the intranet became a graveyard of stale information, prompting users to bypass SharePoint entirely and flood the helpdesk with repetitive questions. This update shifts the burden from manual typing to content curation, allowing the web part to dynamically draft answers based on your actual company documents. However, it also introduces a strict dependency on expensive Copilot licensing and forces a reckoning with your existing data hygiene. If your SharePoint environment is full of outdated files and abandoned team sites, this tool will simply automate the distribution of incorrect information.
Analysis
Do not let leadership pressure you into deploying this new web part if your underlying data is a mess. Pointing an AI at 300 abandoned Teams and outdated HR PDFs will just generate confident, wrong answers that erode trust in your intranet. Use this upcoming feature as the business case to force a massive archiving and permissions audit today, ensuring only verified documents are left for the agent to read.
Citation
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