Copilot Studio agents pause risky decisions for human review
Reviewed by Helen Jones
On 27 September 2026, Matthew Devaney published a practical Copilot Studio workflow for sending uncertain agent decisions to a person. The example classifies loan purposes as Allowed, Flagged, or Human-Review, then pauses the workflow, asks a named reviewer for a decision and rationale through Outlook or Teams, and records the result in SharePoint. It gives citizen makers a repeatable pattern for keeping exceptional cases out of fully automated decision paths.
Before this pattern, makers often had to choose between hard-coding every exception and letting an agent make a decision its instructions did not properly cover. That makes edge cases easy to hide inside an apparently successful automation. A deliberate Human-Review branch turns uncertainty into visible work with an owner, response, and recorded rationale. The harder design question now shifts from whether a person can intervene to which decisions must pause, who is qualified to answer, and what happens if nobody responds.
Analysis
Choose one agent decision that could affect a customer, employee, payment, or business record. Define three explicit outcomes—proceed, stop, and human review—then require a named reviewer and written rationale before the workflow resumes.
Source note
Pulse published by Collab365 Spaces, reviewed by Helen Jones on . Cite as "Copilot Studio agents pause risky decisions for human review", Collab365 Spaces. 1 source referenced.