Copilot now pulls answers from company files instead of guessing
Microsoft launched Work IQ on 5 May as a new layer inside Copilot. The feature connects the AI directly to files, emails and chats stored in an organisation's Microsoft 365 tenant. Work IQ improves accuracy on tasks that need internal context while keeping all data inside enterprise security boundaries. It works only with existing Copilot licences and does not require extra setup. No public performance numbers were released, though the company claims fewer generic or incorrect outputs on company-specific questions.
Until now Copilot produced answers based on public training data and whatever context a user typed in the moment. That forced coordinators to spend extra minutes feeding it background or checking every suggestion, which added to the existing load of switching between Outlook, Teams and three separate task lists. Work IQ changes the input side by letting Copilot read directly from internal sources. The practical effect is that users who still keep tasks and documents scattered will receive faster but still fragmented outputs, while those who have already reduced their apps to one task system will see the AI surface items that used to stay buried.
Analysis
Work IQ will simply reflect whatever mess already exists in your tenant. Collapse every task into Planner by Friday, then ask Copilot one specific question about overdue items before you enable anything broader.
Citation
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