Microsoft Copilot Studio agents learn to control computers

Microsoft has launched computer-using agents in Copilot Studio, now generally available across all commercial Power Platform regions. These agents interact with user interfaces by analysing screens, using keyboards, browsers, and vision models to perform actions. They include secure authentication, human-in-the-loop approvals, and detailed run history for oversight. For instance, logistics firm Graebel uses them to automate email handling and other UI tasks in apps lacking APIs. Previously reliant on reasoning alone, the agents now execute real desktop operations. This targets repetitive processes that once needed costly robotic process automation tools. Governance features like data loss prevention policies apply, ensuring controlled use in organisations.